Shipping policy


 Please read our shipping policy carefully to understand how we handle deliveries.

1. Shipping Coverage

We proudly offer FREE shipping across India (Pan India) on all prepaid orders unless stated otherwise during special promotions.

We also offer international shipping to selected countries.

2. Shipping Timelines (India)

  • Orders are processed within 1–3 business days. ( unstitch product )

  • Delivery typically takes 3–10 business days, depending on your location.

  • Remote or hard-to-reach areas may require additional time. ( may require pickup from the courier branch. )

Please note that delivery timelines are estimates and may be affected by:

  • Weather conditions

  • Public holidays

  • Courier delays

  • Government restrictions

  • High order volumes

We are not responsible for courier delays once the shipment has been dispatched from our warehouse.

3. Remote Locations / Pickup Requirement

For certain remote or non-serviceable locations:

  • Doorstep delivery may not be available.

  • Customers may be required to collect the parcel from the nearest courier office or pickup point.

  • If your PIN code falls under such a zone, our team or the courier partner will inform you.

We are not responsible if doorstep delivery is unavailable in your area due to courier limitations.

4. International Shipping – Duties & Taxes

For international orders:

  • Shipping charges will be displayed at checkout.

  • Import duties, customs charges, VAT, or local taxes (if applicable) must be paid by the customer.

  • We are not responsible for customs delays, duties, or additional charges imposed by your country.

If a customer refuses to pay customs duties and the parcel is returned or abandoned, we will not be responsible for refunding shipping costs.

5. Address Accuracy (Very Important)

Customers are fully responsible for providing accurate and complete shipping addresses.

We are not responsible for:

  • Incorrect or incomplete addresses

  • Wrong PIN codes

  • Incorrect contact numbers

  • Delivery failures due to address errors

  • Packages marked as “undeliverable” by the courier

If an order is returned due to an incorrect address provided by the customer:

  • Re-shipping charges must be paid by the customer.

  • Refunds (if applicable) will exclude shipping costs.

Please double-check your shipping details before placing the order.

6. Failed Deliveries

If the courier attempts delivery and:

  • The customer is unavailable

  • The customer does not respond to courier calls

  • The order is refused at delivery

We are not responsible for re-delivery without additional shipping charges.

7. Order Tracking

Once your order is shipped, you will receive a tracking number via email/SMS/WhatsApp (if applicable).

Please allow 24–48 hours for tracking information to update.

8. Lost or Damaged Packages

If your package arrives damaged:

  • Record an unboxing video clearly showing the shipping label and damage.

  • Contact us within 24 hours of delivery.

Without proper proof (unboxing video), claims may not be accepted.

If you have any questions about shipping, please contact our support team at:
budgetlengha@gmail.com